FREQUENTLY ASKED QUESTIONS
Before I purchase my order:
Can I trust shopping from this store?
Absolutely. We are a trusted professional e-commerce business powered by Shopify whom use SSL Encryption on all pages to ensure your protection. Learn more from this article here. We also offer payment through Paypal to help you feel more secure with your purchase. Feel free to contact us anytime.
Where is my order being shipped from?
All orders are shipped from USA.
Do you offer international shipping?
Yes, we can ship anywhere in the world.
How much is shipping?
Our shipping costs to U.S. & Canada are FREE. You just pay a $2.00 Handling Fee. International shipments are a flat rate of $9.98 which include the Handling Fee. We are not responsible for any duty fees.
Who is the shipping carrier?
Shipping will be delivered through Postal Service.
What if the product I want is out of stock?
Our products are usually replenished. Join our mailing list at the bottom of our home page to subscribe to our newsletter for updates on restocks.
What if I'm unsure what size to order?
Message us on Quick Chat! We will help you measure your best size.
How can I make a payment?
Our payments are processed in US Dollar Currency. Once you reach check-out, you can process your payment with most major credit cards as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international orders.
Where do proceeds go?
At Nour, our goal is to create as many campaigns, hold interactive events and create engaging content in efforts to fight Islamophobia. Join our mailing-list and follow our blog to stay in the loop for this branch of the brand. In addition, we frequently donate a percentage of sales to charities which we share on our social media channels. Proceeds will also go to costs to continue to run as well as expenses to keep providing free shipping for you. Proceeds are also helping us re-invest into the company to bring you bigger projects and campaigns that we have planned. Not to mention, we are a business so sales also go into company profit.
After I placed my ordered:
How long do I have to wait for shipping?
Depending on your shipping location, domestic shipments may take up to five days after leaving our warehouse while international shipping can take up to three weeks. We ship through US Postal Service and usually process your order within two-to-five days. If your order is from our pre-sales, please allow approx 14-18 days- tentative to shipments.
How can I track my order?
You will receive a tracking number to check the status of your shipment.
Can I cancel my order?
You can email us anytime to cancel if your order has not been processed and emailed tracking. Once processed, canceling can not be done.
What if the product I received is defected?
In the rare event that you receive a defected product, contact us. We will resolve the issue.
How can I help promote?
Follow our Instagram Twitter and like our Facebook! Share your photos wearing our product and tag us.